Cancellation & Refund Policy
Effective Date: November 1, 2026
Align with Alexa, operated by UNI Aligned Solutions, LLC, values your time and understands that plans sometimes change. This policy is intended to respect both our clients' circumstances and the time reserved for each session.
1. Scheduling and Payment
Clarity Sessions are scheduled in advance, with payment collected at the time of booking.
Appointments must generally be booked at least 72 hours in advance. Requests for shorter-notice appointments may be considered individually, subject to availability.
2. Cancellations With at Least 24 Hours' Notice
If you cancel your appointment at least 24 hours before its scheduled start time, you may choose either:
- A full refund of the amount paid for that session; or
- Rescheduling your session to another available appointment time, without an additional fee.
Refunds will be issued to the original payment method. Processing times depend on the payment provider and your financial institution.
3. Cancellations With Less Than 24 Hours' Notice
Appointments canceled less than 24 hours before their scheduled start time are generally nonrefundable because the reserved appointment time may not be available to another client.
We understand that emergencies and unexpected circumstances occur. Exceptions, including refunds or rescheduling without penalty, may be granted at our discretion.
Please contact us as soon as possible if an emergency prevents you from attending.
4. Rescheduling
You may request to reschedule an appointment without penalty when you provide at least 24 hours' notice.
Rescheduled appointments are subject to availability. The original payment will be applied to the new appointment.
Requests to reschedule within 24 hours of the scheduled start time are considered individually and may be subject to the same terms as late cancellations.
5. Late Arrivals and Missed Appointments
Please make every reasonable effort to arrive on time.
If you arrive late, your session may need to end at its originally scheduled time to respect other commitments. The full session fee will ordinarily still apply.
If you do not attend your appointment and have not notified us, the appointment will generally be treated as a no-show and will not be eligible for a refund or complimentary rescheduling.
Exceptions may be considered for emergencies or extraordinary circumstances.
6. Cancellations by Align with Alexa
If we need to cancel your scheduled session, you may choose either:
- A full refund; or
- Rescheduling to another mutually available appointment time.
You will not be charged a cancellation or rescheduling penalty when we initiate the cancellation.
7. Complimentary and Reduced-Rate Sessions
Complimentary sessions have no payment to refund. If you need to cancel or reschedule a complimentary appointment, we ask that you provide at least 24 hours' notice whenever possible.
Reduced-rate and founding-client sessions follow the same cancellation and rescheduling rules as standard paid sessions.
Rescheduling does not automatically extend the eligibility period of a time-limited founding-client offer.
8. Refund Requests and Questions
To request a cancellation, rescheduling, refund, or exception, please use your appointment confirmation's scheduling options when available or contact us directly.
Email: UNIalignedsolutions@proton.me
Please include your name, scheduled appointment date, and a brief description of your request. You do not need to disclose sensitive personal details to request consideration of an exception.
We will review requests and respond as promptly as reasonably possible.
9. Policy Updates
We may update this policy as our services evolve. The version communicated or made available at the time of booking will generally apply to that appointment, except where changes are required by applicable law or agreed upon with the client.
Nothing in this policy limits any refund or cancellation rights that cannot legally be waived.
Align with Alexa
Operated by UNI Aligned Solutions, LLC
https://alignwithalexa.org
UNIalignedsolutions@proton.me
